Technology · Technologies
CX Engagement Center
All-in-one cloud contact center solution. Connect phone, email, chat, and social through one easy-to-use tool.
Genesys
Al-Futtaim Technologies is a Gold Partner of Genesys with 9 years of success in the region, offering the largest certified resource pool in the UAE with expertise in cloud and hybrid models.
Genesys orchestrates over 70 billion customer experiences annually across 100+ countries using cloud, digital, and AI technologies to enable Experience as a Service.
The platform enables organizations to deliver proactive, predictive, and personalized experiences while improving employee productivity and transforming back-office technology into a revenue engine.
The Genesys Cloud platform makes relationships simple
- Outbound Campaigns (Dialer)
- Workforce Optimization
- Speech-Enabled IVR
- WebRTC Softphone
- Omnichannel Routing
- Dashboard and Reports
More than 1,400 companies across 100+ countries trust Genesys Cloud to orchestrate omnichannel customer journeys.
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